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8 results for "Collection"
Knowledge Base
Can I have a morning collection?
2 years 6 months ago in Collection
Probably not. You can specify a package ready time, which may be up until 3pm, although this depends on your area.Your package will be collected between this time and 5.30pm.
It's 4pm and my collection hasn't happened...
6 years 0 months ago in Collection
Collections are up until 5.30pm. Please feel free to contact us after 4pm if you are concerned about your collection, and we can check with the depot.
What compensation do I get if my package is not collected on time?
6 years 0 months ago in Collection
Our only service that offers a collection money back guarantee is the Interparcel Premium service, available to UK destinations. On all other services they are either non guaranteed or guaranteed …
Will Interparcel contact me if my collection fails?
6 years 0 months ago in Collection
Interparcel are a courier broker and therefore not the collecting agent. We have very few collection issues, but if the collection does not take place please contact us so that we are aware and can …
Will my consignment be collected in the time slot I request?
6 years 0 months ago in Collection
The driver will always attempt to collect during the requested time slot where possible. The time slot however is only a request and should the driver not be able to collect during this period they …
Refused collection due to insufficient packaging - what next?
2 years 0 months ago in Collection
Your goods must be packaged so that they can be protected whilst they are travelling in the courier system.Once your goods are repackaged and are ready for re collection, please email/call or …
Collection is booked, but cannot print my label, what do I do?
2 years 7 months ago in Collection
If your collection is booked, but you are not able to print a label please contact our CS team where we can postpone the collection and arrange to print the label and post it to you, or we can change …
How do I send dangerous goods?
0 years 11 months ago in Collection
You cannot send dangerous or hazardous goods through our services. Dangerous goods are strictly prohibited. Dangerous goods include, but are not limited to: …