Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

What time will my parcel be collected?

The time of parcel collection will depend on your chosen courier service and the driver’s route on the day.

Most collections typically take place between 8:00 am and 7:00 pm, although this can slightly alter if a driver is starting or ending their shift with your collection being high or low on their list. This excludes bank holidays or public holidays.

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If you can’t find the answer, our team can help with your parcel or booking.