Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

What happens if I am not available for a collection? Can I re-book a collection?

All you need to do is contact us. You can easily rearrange your collection for another time or alter the collection address which you have provided. Parcels can be collected from residential or business addresses.

Alternatively, you might want to re-book your service, changing it to Drop Off option so that you can take your parcel to a local store in your own time. When switching to a Drop Off service, you’ll be refunded the difference in price compared to the original service which you booked.

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If you can’t find the answer, our team can help with your parcel or booking.