Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

Can I have a morning collection?

If you book one of our Same Day services early in the morning (on a weekday) your parcel is likely to be collected in the morning. However, morning collections are not guaranteed with any service.

You can specify a package ready time. Availability varies depending on where your parcel is being collected from, but the online system will show you the window that is possible that day.

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Still need a hand?

If you can’t find the answer, our team can help with your parcel or booking.