Knowledge Base

I don't want to book online, can I ring it through to you?

In category Online Booking

In order to keep our prices low, we cannot take telephone bookings.

Why do I need a printer for some services?

In category Online Booking

Some of our services need a Shipping Label to be attached to your packages, so you will need to be able to print these out.For this, you will need a good quality printer.

Members Discount & Promotional Offers

In category Online Booking

Web members no longer receive a standard discount. Promotional offers will be available from time to time where we will be able to offer varying discounts for our customers to benefit from. Terms & …

I made a mistake online, how do I change this?

In category Online Booking

Please e-mail customerservices@interparcel.com with the required changes and we will confirm if we are able to amend the booking or whether you will need to rebook.

How should I describe the goods?

In category Online Booking

The simple answer is to be as descriptive as possible. Never put 'gift' or 'goods' as this will delay the item in customs whilst the classify exactly what the item is. You must enter every item …

What value do I place on the goods?

In category Online Booking

The value entered must be for the replacement value of the goods, therefore there should never be a need to put a nil value.The Value of any goods sent must be able to be proven in the shape of a …

Is a Guaranteed service guaranteed to all areas?

In category Online Booking

Guaranteed deliveries, where specified only apply to Mainland UK, further limits are placed on Consignments collected and or delivered in certain areas in Scotland, Wales, Cornwall, Northern Ireland, …

How do I prepare my Pallet?

In category Online Booking

Please ensure you have selected the correct size Pallet to accommodate your goods and that the goods do not overhang.All goods must be shrink wrapped securely onto the Pallet. Should the …

What is my Interparcel order number?

In category Online Booking

Your Interparcel order number will have been given to you when you completed your online booking.You will also have been emailed a receipt which shows your order number in the top corner.

How much does it cost to send a package?

In category Online Booking

To find out how much it costs to send a package, you will need to get a quote. Either Click Here or select the 'Get A Quote' menu option at the top of this page.

Do I need to put the exact size and weight?

In category Online Booking

Yes. The price online is based exactly on the size and weight you enter. Interparcel receive discounts from the carrier, but only for certain weights. Should your parcel be larger or heavier than …