Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

What compensation do I get if my package is not collected on time?

Our only service which offers a collection money-back guarantee is the Interparcel Premium service, available to UK destinations. On all other services, they are either non guaranteed or guaranteed delivery only. This guarantee will only apply once the package has been collected.

We are therefore only able to provide a refund for failed collections on the Interparcel Premium service.

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