Knowledge Base

What cover does my consignment have?

In category Transit Cover

Every service has an inclusive amount of cover depending on the service, this is outlined during the booking process.Cover can be added (enhanced cover) to varying upper limits depending on …

Are there any exclusions to the Transit Cover?

In category Transit Cover

There are some exclusions that prevent you from making a claim. For example, you will be unable to claim for any items on our Prohibited or Restricted Items list, or if the item was not boxed or …

What is Enhanced Transit Cover?

In category Transit Cover

Every service benefits from an inclusive amount of cover depending on the service.Enhanced cover is the additional cover that can be purchased to increase the cover your goods travel with.…

What compensation do I get if my package is not delivered on time?

In category Transit Cover

If your consignment was sent on a guaranteed service then you will receive a full refund should the delivery exceed the guaranteed time.

Can I add additional transit cover?

In category Transit Cover

Every service benefits from an inclusive amount of cover depending on the service.Additional cover can be purchased to increase the cover your goods travel with. This is called enhanced cover.…

Do I lose the inclusive transit cover if I add additional cover?

In category Transit Cover

No. Enhanced cover adds cover to the remaining value of the goods.For example - If your goods are worth £200 and you have booked a service with inclusive cover of £25, then you …