Knowledge Base
Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.
Are there any exclusions to the Transit Cover?
For the full list of exclusions, please refer to our Prohibited Items list and Terms and Conditions.
What cover does my consignment have?
In category Transit Cover
Every service has an inclusive amount of cover depending on the service, this is outlined during the booking process.Cover can be added (enhanced cover) to varying upper limits depending on …
Are there any exclusions to the Transit Cover?
In category Transit Cover
There are some exclusions that prevent you from making a claim. For example, you will be unable to claim for any items on our Prohibited or Restricted Items list, or if the item was not boxed or …
What is Enhanced Transit Cover?
In category Transit Cover
Every service benefits from an inclusive amount of cover depending on the service.Enhanced cover is the additional cover that can be purchased to increase the cover your goods travel with.…
What compensation do I get if my package is not delivered on time?
In category Transit Cover
If your consignment was sent on a guaranteed service then you will receive a full refund should the delivery exceed the guaranteed time.
Can I add additional transit cover?
In category Transit Cover
Every service benefits from an inclusive amount of cover depending on the service.Additional cover can be purchased to increase the cover your goods travel with. This is called enhanced cover.…
Do I lose the inclusive transit cover if I add additional cover?
In category Transit Cover
No. Enhanced cover adds cover to the remaining value of the goods.For example - If your goods are worth £200 and you have booked a service with inclusive cover of £25, then you …
Facebook
Twitter
Instagram
Linked In
YouTube- HELP & INFORMATION
- Knowledge Base
- Contact Us
- Voucher Codes
- Privacy Policy
- Terms of Use
- GROUP WEBSITES
- Interparcel UK
- Interparcel Australia
- Interparcel New Zealand