Knowledge Base

From booking your first parcel to checking a delivery, find clear answers and practical help at every step.

How can we help?

Try a few words, such as “missed collection”, “delivery times” or “shipping labels”.

It's 4pm and my collection hasn't happened...

Collections are made up until 6pm for most services and up until 9pm for Hermes and Home delivery services –this is excluding weekends, bank holidays or public holidays.

Please feel free to contact us after 4:00 pm if you are concerned about your collection, and we can liaise with the courier depot on your behalf.

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