Landmark Global Surcharges

The courier may reweigh and remeasure a parcel during transit. An additional charge or return may result if the fully packaged parcel differs from the details entered when booking.

A parcel that exceeds the weight or dimensions allowed for the selected Landmark Global service may be rejected, returned or subject to an additional charge.

Cylindrical or irregular parcels, loose wrapping, straps, handles, protruding parts and outer packaging made from materials other than corrugated cardboard may require manual handling or may not be accepted.

Empty space can allow contents to move and make a parcel unstable or top-heavy. Insufficient protection can also cause damage, delays, returns or additional handling.

An incomplete or incorrect delivery address, postcode, recipient name, email address or telephone number can cause a delay, correction or return.

Missing, incomplete or incorrectly attached shipping labels and customs documents can prevent export, delay clearance or cause the parcel to be returned.

Sending prohibited or restricted items can lead to refusal, return, disposal, loss of transit cover or additional costs.

Inaccurate contents, descriptions, declared values, HS codes or shipping costs can cause customs delays, reassessments, duties, taxes, penalties or return costs.