Proovia Surcharges

Accurate item details, suitable protection and clear access information can help prevent unexpected charges, failed deliveries and delays. The guidance below explains common issues affecting Proovia two-person deliveries and how you can help prevent them.

Accurate item details help prevent additional charges

Weigh and measure every fully protected item, declare the number of separate pieces and check the collection and delivery access before booking. Always follow the restrictions displayed for the selected Proovia service.

Surcharge guide

Typical reasons additional charges may apply

The table below brings together typical large-item delivery surcharge situations and practical ways to help avoid them. The item details, addresses, access conditions and Proovia's current terms will determine whether a charge applies.

Surcharge	When it may apply	Top tip
01 Incorrect Weight Or Dimensions	The courier may check each item before or during transport. An additional charge, failed collection or rearrangement may result if the fully protected item differs from the weight or dimensions entered when booking.	Weigh And Measure Every Fully Protected Item
02 Service Size Or Weight Limits	An item that exceeds the weight or dimensions allowed for the selected Proovia service may be refused, require a different delivery arrangement or be subject to an additional charge.	Check The Limits For Every Separate Item
03 Insufficient Item Protection	Furniture, appliances, glass and other bulky goods that are not adequately protected may be refused or could be damaged during handling and transport.	Protect Every Surface Use Covers, Corners And Cushioning
04 Loose Parts Or Multiple Pieces	Undeclared loose parts or additional pieces can make the shipment different from the booking and may require more handling space or time.	Secure Loose Parts Declare Every Separate Piece
05 Access Restrictions	Charges, delays or a failed delivery may result if drivers cannot safely access the property or room because of parking restrictions, stairs, narrow doors, unsuitable lifts or other undisclosed obstacles.	Check The Full Route From The Vehicle To The Room
06 Item Or Address Not Ready	Collection or delivery may fail if the item is not prepared, the property is unavailable, or nobody is present to provide safe access at the arranged time.	Prepare In Advance Keep The Access Route Clear
07 Incorrect Address Or Contact Details	An incomplete or incorrect address, postcode, recipient name, email address or telephone number can prevent the delivery team from confirming access or completing the service.	Check Every Detail Keep Both Contacts Available
08 Prohibited Or Unsafe Contents	Items that are prohibited, inadequately secured or unsafe for a two-person team to carry may be refused. Loss of transit cover or other costs may also result.	Check The Item Make Sure It Is Safe To Carry

General guidance:
These are examples of common two-person delivery surcharge situations. The charge and whether it applies will depend on the booked item details, addresses, access conditions and current Proovia terms.

Please note:
Courier requirements and charges can change. Additional charges or restrictions not listed on this page may also apply. All charges for domestic parcels are subject to VAT.

Proovia delivery preparation advice

A few simple item-protection and access checks can help prevent delays, failed deliveries and additional charges.

Protect Bulky Items

Use suitable covers, corner protectors and cushioning. Protect furniture edges and glass, remove or secure loose parts and make sure every item is safe for a two-person team to carry.

Prepare Safe Access

Check parking, entrances, stairs, lifts, doorways and the route to the requested room. Remove obstacles and tell Interparcel about any known restrictions before collection or delivery.

Important Proovia guidance

Proovia is a two-person delivery service for large, heavy and bulky items. Enter the weight and dimensions of every separate piece accurately when booking.

Make sure both addresses are accessible and that each item can be carried safely from the collection room to the vehicle and from the vehicle to the requested delivery room.

The sender is responsible for ensuring the shipment complies with the courier's requirements. Please review our Terms of Use and Prohibited and Restricted Items before booking.

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