No one likes to receive an unexpected surcharge, this is why it is so important to be accurate when weighing and measuring your parcel. If correct details are entered at the time of booking you shouldn’t receive any unexpected charges as this is already calculated into the price. It is also important to look at your packaging as this can sometimes incur extra charges.
Minimum surcharge of £3.50 per parcel
If you are not in and miss a collection or delivery there will be a £3.50 charge.
Minimum surcharge of £10 per parcel for any parcel that is larger than the standard dimenison for the automated handling systems. For DHL, this applies to parcels with dimensions greater than 120cm x 60cm x 60cm.
Minimum surcharge of £29.99 per parcel for any parcel that is larger than the standard dimenison for the automated handling systems. For DHL, this applies to parcels with dimensions greater than 120cm x 60cm x 60cm.
*With surcharges there may also be a fuel surcharge added to this. If you have entered you parcel details in correctly fuel is already calculated in. The fuel surcharge can change weekly*
Please note that the surcharges listed above are subject to change, and are correct at the time of publication. Charges could be levied in addtion that are not listed above.