Interparcel's Courier Spotlight: DX Delivered Exactly

24th August 2021, 8:08am in Services by Eva Malpass

In 1975, during the Royal Mail postal strikes, DX Group was founded on the basis of 'delivering exactly' and supplying their customers with fast and reliable shipping. At this time, they specialised in sending important documents for both businesses and individuals.

Today, DX courier service delivers over 5.5 million identity documents and over 200 million parcels every year, reducing losses by 95% for Government agencies since 2004.

With over 70 locations and 5,500 employees, they have provided over 40 years of uninterrupted, excellent services, for each and every one of their customers. These customers have entrusted DX with delivering passports, expensive items, and important contracts for decades and their services are only improving with time.

Centring their business through listening to their customers wants and needs, DX's parcel delivery service has built a solid foundation of consistency that continues to be a favourite when customers book through Interparcel.

Our partnership with DX has helped customers use and deliver great shipping solutions with every booking - as DX's goal says, they 'deliver on our promises, so you can deliver on yours'.

So why choose DX to send a parcel?

Customer-driven services

A key ethos that DX stands by is meeting their customers needs by offering services that are tailor-fitted for each consignment. Be it a small letter, large parcel or a 2-man size package, DX can provide a delivery solution to suit you.

Their minimum quality of service level is 98.5% and they consistently strive to have every delivery where it needs to be, first time. For over 15 years DX has delivered more than 25 million pairs of glasses to Vision Aid, truly delivering a spec-tacular delivery service!

Socially responsible ethos

DX cares about the environment and creates equal opportunities for communities worldwide. They contribute to multiple charities including Action Medical Research, Battle Batten, and CLIC Sargent, providing funding through charity events, fundraisers and merchandising.

They also take part in the Hire a Hero scheme, which supports the reintegration of service leavers and supports them in finding meaningful employment with DX. Through this charity, DX are able to identify and embrace the transferable skills of these individuals and support their transition back to civilian life.

Additionally, DX has consciously worked to employ a culturally diverse team in all of their operation locations to truly be representative of the local population. They recruit employees based on their skillset and are committed to providing equal pay and high employee satisfaction.

Reliable, dependable and award-winning

Working to fulfil deliveries as if they were their own, DX's Express and Economy services has created a personable and reliable shipping service that is a favourite for many of our customers. They handle each delivery with the greatest of care, so no matter what you need to deliver, you know it'll be in safe hands with DX.

That's why the UK Government trusts DX to deliver their essential documents. It's for this reason DX has won multiple awards, including the Secure Delivery Service Provider 2014 at the Business Excellence Awards.

If that doesn't go to show how great DX really are at delivering excellent courier service, we don't know what will!

Why book a DX delivery with Interparcel?

When you book a DX courier service through us at Interparcel, you know that your items are in the safest hands possible. Delivering to over 250 countries and territories for over 16 years, we know how to deliver reliable, fast and affordable shipping solutions to all of our customers.

Our customers benefit from discounted delivery services with our long-standing courier partnerships. With the likes of DX, we are able to offer customers services to suit every possible shipment they may need.

Not to mention we have a range of additional features that can help you ship better and more efficiently…

Excellent customer service

Our customer support is one of the areas we most take pride in. Our dedicated team of parcel experts are always on hand to help with anything parcel related! When booking with DX or any of our courier partners it's not often that things go wrong, but our team is working extended hours and are always here to help!

They are available from 8 am - 8 pm Monday to Friday and 9 am - 1 pm on weekends via live chat, email and telephone to answer any questions you may have about DX, their services, or how to make the most of their solutions.

Integrations for online businesses

Small business owners and online sellers alike use DX's services through us so that they can integrate their stores and connect their customers to efficient and cost-effective parcel delivery solutions.

With our Shipping Manager, online store owners can connect their account with our shipping solutions to benefit from:

In-built address collection and correction, no more manual errors
Branded tracking, create a seamless brand experience when customers track orders
Parcel Presets: set pre-prepared parcel dimensions to save time when sending
'Send Again' and 'Return Parcel' actions to send and recall parcels from the same recipient fast
Cheap (and reliable!) parcel delivery services!

Our sending solutions integrate with all the big names in eCommerce so why not save time, money and improve customer loyalty by including an affordable DX delivery service on your store!

Tracking notifications for all deliveries

We also have a shipping notification option that you can select when booking a delivery with us. When using contactless delivery options, knowing exactly where your parcel is and at what stage of the journey it's at is important to avoid delays or lost parcels.

Using our email notifications will keep you or your recipient in the loop at every step along the way. So for those sending precious cargo, long-distance packages or even just a card to a loved one a county over, you can be notified exactly where it is while it's on its way. Particularly with the new requirements for UK senders delivering to the EU, knowing exactly when packages have cleared customs checks can be very useful for both you and/or your recipient.

Just simply select how many notifications you want to receive and you'll be notified as to where it is along the way for free! But make sure you add the correct email first time, as you won't be able to change or amend this later.

Book a DX service through Interparcel today!

When you book a DX service through us you get the best price for an outstanding service. Have your parcel 'delivered exactly' today and start benefiting from the speed and precision of a premium service for all of your delivery needs - Get a quote!