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Updated 12th May 2022 - 11:28


Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.

Public Health England (PHE) have advised that people receiving parcels and packages are not at risk of contracting Covid-19, in fact it is safer to stay at home and accept a delivery rather than visit the shops. With this in mind all of our couriers are prioritising the health and welfare of both staff and customers by taking sensible precautions to reduce the spread of Covid-19 whilst minimising service disruptions. Depots are reducing the amount of non essential staff by encouraging working from home where possible. Shifts are being staggered to reduce contact between staff and regular, thorough cleaning is taking place in depots and on vehicles.

To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

We are updating this page as and when we are provided with information from the carriers. This is an ever changing situation and we are working hard to keep you informed and up to date.


Summary

European Deliveries

Due to Brexit there are some changes to how we ship to Europe this has led to delays at Customs checkpoints in Europe. Thank you for your patience as we navigate through these unprecedented times.

Parcelforce are experiencing significant delays to all European destinations. This is due to customs and unfortunately outside of our control.

UK Deliveries

As the UK prepares to enter the second lockdown, please check that businesses are open and accepting deliveries before booking to avoid returns or delays.

Currently there are no major disruptions or delays to standard UK deliveries.
To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our UK delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

DPD in order to maintain their high service levels DPD are temporarily removing the by 10.30 and by 12pm UK delivery options. All other DPD services are available.

Hermes have suspended their signature option on all deliveries as all shipments are being delivered contact free until further notice.

UPS have suspended their money back guarantee on all services, whilst UPS will endeavour to deliver all packages on the appropriate working day there is no longer a refund for any late deliveries. UPS have also relaxed their timed delivery windows:

  • UPS Express by 10:30am is now by 12pm
  • UPS Express Saver by 12pm is now by 2pm

Rest of World Deliveries

Following developments regarding the recent COVID-19 outbreak, all countries are taking additional precautions to maintain the health of their citizens. Flight cancellations and tighter border controls are resulting in delays to most destinations.

Many countries are shutting non essential shops and businesses so please check that your customers are open to accept parcels before posting.


European Delays & Suspensions

Country Affected Postal Code / Area
Armenia Landmark Global - All services suspended.
TNT - Economy service suspended.
Austria Landmark Global- currently experiencing a 4 working day delay to deliveries.
Belgium Hermes - currently experiencing a 2 working day delay to deliveries.
Belarus All services- currently suspended.
Finland DPD Classic- currently experiencing a 1 working day delay to deliveries.
France DPD Classic- currently experiencing a 1 working day delay to deliveries.
Hermes - currently experiencing a 1 working day delay to deliveries.
Landmark Global - All services suspended.
Germany DPD Classic- currently experiencing a 1 working day delay to deliveries.
Greece DPD Classic- currently experiencing a 2 working day delay to deliveries.
Landmark Global - currently experiencing delays to deliveries.
Hungary DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Ireland DPD Classic- currently experiencing a 1 working day delay to deliveries.
Italy DPD Classic- currently experiencing a 1 working day delay to deliveries.
Landmark Global - currently experiencing delays to deliveries.
Latvia DPD Classic - currently experiencing a 2 working day delay to deliveries.
Landmark Global - currently experiencing delays to deliveries.
Lithuania DPD Classic - currently experiencing a 2 working day delay to deliveries.
Landmark Global - currently experiencing delays to deliveries.
Luxembourg DPD Classic- currently experiencing a 1 working day delay to deliveries.
Malta DPD Air - currently experiencing a 3 working day delay to deliveries.
Landmark Global - currently experiencing delays to deliveries.
Netherlands DPD Classic- currently experiencing a 1 working day delay to deliveries.
Norway DPD Air- currently experiencing a 1 working day delay to deliveries.
Poland DPD Classic- currently experiencing a 1 working day delay to deliveries.
Portugal DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Romania DPD Classic- currently experiencing a 2 working day delay to deliveries.
Russia All services- currently suspended.
Slovakia DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Hermes - currently experiencing a 1-2 working day delay to deliveries.
Landmark Global - currently experiencing delays to deliveries.
Slovenia DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Spain DPD Classic- currently experiencing a 1 working day delay to deliveries.
Ukraine All services- currently suspended.

Worldwide Delays & Suspensions

Country Affected Postal Code / Area
Afghanistan TNT - All services suspended.
American Samoa FedEx/TNT - All services suspended.
Angola Landmark Global - All services suspended.
TNT - Economy service suspended
Antigua & Barbuda Landmark Global - All services suspended.
Anguilla Landmark Global - All services suspended.
Australia DPD Air Classic/Express- currently experiencing a 2-3 working day delay to deliveries.
FedEx/TNT - All services suspended.
Landmark - currently experiencing a 9 working day delay to deliveries.
Bahrain Landmark Global - All services suspended.
Benin TNT - Economy service suspended.
Belize Landmark Global - All services suspended.
Bermuda Landmark Global - All services suspended.
Bhutan FedEx/TNT - All services suspended.
Bolivia Landmark Global - All services suspended.
Bonaire Landmark Global - All services suspended.
Brunei Landmark Global - All services suspended.
Burkina Faso TNT - Economy service suspended.
Burma Landmark Global - All services suspended.
Canada DPD Air Classic/Express - Currently experiencing 1 working day delay.
Landmark Global - Currently experiencing 10 day delays.
Central African Republic Landmark Global - All services suspended.
Chad TNT - Economy service suspended.
China All Services - Deliveries cannot be made to Shanghai due to the current lockdown
All import services - China are placing restrictions on PPE and medical equipment leaving the country. We are therefore unable to accept orders for imports from China containing these items.
DPD Air Express - Currently experiencing 1-3 working day delays.
Congo TNT - All services suspended.
Cyprus DPD Air - Currently experiencing 1 working day delay.
East Timor FedEx - All services suspended.
Equatorial Guinea TNT - Economy service suspended.
Eritrea FedEx/Landmark Global/TNT - All services suspended.
Fiji TNT - Economy service suspended.
French Polynesia FedEx/TNT - Economy services suspended.
Gambia Landmark Global - All services suspended.
Ghana Landmark Global - All services suspended.
Guadeloupe Landmark Global - All services suspended.
Guam TNT - Economy service suspended.
Guinea-Bissau TNT - All services suspended.
Guyana Landmark Global - All services suspended.
Haiti Landmark Global - All services suspended.
Hong Kong All services - Currently experiencing severe delays.
FedEx - All services suspended.
India DPD Air Classic/Express - Currently experiencing 2-3 working day delay.
Indonesia TNT - Economy service suspended.
Israel DPD Air Classic/Express - Currently experiencing 1 working day delay.
Parcelforce - All services suspended.
Ivory Coast TNT - Economy service suspended.
Japan DPD Air - Currently experiencing 2-3 working day delay.
Jordan DPD Air - Currently experiencing 1 working day delay.
Kiribati TNT - All services suspended.
Landmark Global - All services suspended.
Kuwait DPD Air - Currently experiencing 3-4 working day delay.
Laos FedEx/TNT - Currently experiencing 5 day delays.
Landmark Global - All services suspended.
Lesotho FedEx/Landmark Global/TNT - All services suspended.
Liberia Landmark Global - All services suspended.
Madagascar TNT - Economy service suspended.
Malaysia DPD Air - Currently experiencing 3-4 working day delay.
TNT - Economy service suspended.
Mali TNT - Economy service suspended.
Marshall Islands TNT - Economy service suspended.
Martinique Landmark Global - All services suspended.
Mauritania TNT - Economy service suspended.
Mauritius Landmark Global - All services suspended.
FedEx/TNT - Economy services suspended.
Micronesia FedEx/TNT - Economy services suspended.
Mongolia FedEx/TNT- Economy services suspended.
Landmark Global - All services suspended.
Morocco DPD Air - Currently experiencing 1-2 working day delay.
Myanmar TNT - Economy service suspended.
Nepal TNT - Economy service suspended.
New Zealand FedEx/TNT - Economy services suspended.
Northern Mariana Islands TNT - Economy service suspended.
Oman DPD Air - Currently experiencing 1-2 working day delay.
Palau TNT - Economy service suspended.
Papua New Guinea TNT - Economy service suspended.
Philippines TNT - Economy service suspended.
Qatar DPD Air - Currently experiencing 2-3 working day delay.
Reunion Island Landmark Global - All services suspended.
TNT - Economy service suspended.
Rwanda TNT - All services suspended.
Saudi Arabia DPD Air- Currently experiencing 1 working day delay.
Senegal TNT - Economy service suspended.
Sierra Leone Landmark Global - All services suspended.
TNT - Economy service suspended.
Singapore DPD Air- Currently experiencing 2-3 working day delay.
South Africa DPD Air- Currently experiencing 2-3 working day delay.
South Korea DPD Air- Currently experiencing 1-2 working day delay.
Sri Lanka TNT - Economy service suspended.
Taiwan DPD Air- Currently experiencing 1-2 working day delay.
Thailand DPD Air- Currently experiencing 2-3 working day delay.
Tuvalu TNT - All services suspended.
Uganda Landmark Global - All services suspended.
Vietnam TNT - Economy service suspended.
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