Updated 8th January 2021 - 08:55


Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.

Public Health England (PHE) have advised that people receiving parcels and packages are not at risk of contracting Covid-19, in fact it is safer to stay at home and accept a delivery rather than visit the shops. With this in mind all of our couriers are prioritising the health and welfare of both staff and customers by taking sensible precautions to reduce the spread of Covid-19 whilst minimising service disruptions. Depots are reducing the amount of non essential staff by encouraging working from home where possible. Shifts are being staggered to reduce contact between staff and regular, thorough cleaning is taking place in depots and on vehicles.

We are updating this page as and when we are provided with information from the carriers. This is an ever changing situation and we are working hard to keep you informed and up to date.


Summary

European Deliveries

Due to Brexit there are some changes to how we ship to Europe this has led to delays at Customs checkpoints in Europe. Thank you for your patience as we navigate through these unprecedented times.

DPD have suspended their European Road services. Air services are currently still operating, although please expect delays.

UK Deliveries

As the UK prepares to enter the second lockdown, please check that businesses are open and accepting deliveries before booking to avoid returns or delays.

Currently there are no major disruptions or delays to standard UK deliveries.
To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our UK delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

DPD in order to maintain their high service levels DPD are temporarily removing the by 10.30 and by 12pm UK delivery options. All other DPD services are available.

Hermes have suspended their signature option on all deliveries as all shipments are being delivered contact free until further notice.

UPS in order to maintain their high service levels UPS are restricting the volume of parcels in the UK - UK network. Due to this you may be unable to select your preferred collection date. We recommend booking early for urgent shipments.

UPS have suspended their money back guarantee on all services, whilst UPS will endeavour to deliver all packages on the appropriate working day there is no longer a refund for any late deliveries. UPS have also relaxed their timed delivery windows:

  • UPS Express by 10:30am is now by 12pm
  • UPS Express Saver by 12pm is now by 2pm

Europe & Rest of World Deliveries

Following developments regarding the recent COVID-19 outbreak, all countries are taking additional precautions to maintain the health of their citizens. Flight cancellations and tighter border controls are resulting in delays to most destinations.

Many countries are shutting non essential shops and businesses so please check that your customers are open to accept parcels before posting.


European Delays & Suspensions

Country Affected Postal Code / Area
Armenia Landmark Global - All services suspended.
Germany Hermes - currently experiencing a 14 day delay to deliveries.
Ireland Hermes - currently experiencing a 21 day delay to deliveries.
Landmark Global - currently experiencing delays
Italy Landmark Global - No deliveries to the following areas: Arzano (CAP 80022), Orta di Atella (CAP 81030), en Marcianise (CAP 81025), Galati Mamertino (CAP 98070), Sambuca di Sicilia (CAP 92017), Mezzojuso (postcode 90030) en Torretta (postcode 90040), Randazzo (postcode 95036), en Troina (postcode 94018), Vittoria (postcode 97019)
Switzerland Landmark Global - All services suspended.
Ukraine Landmark Global - All services suspended.

Worldwide Delays & Suspensions

Country Affected Postal Code / Area
American Samoa FedEx/TNT - All services suspended.
Angola Landmark Global - All services suspended.
Antigua & Barbuda Landmark Global - All services suspended.
Anguilla Landmark Global - All services suspended.
Argentina Landmark Global - All services suspended.
Australia DPD/FedEx/TNT - All services suspended.
Bahamas Landmark Global - All services suspended.
Belize Landmark Global - All services suspended.
Bermuda Landmark Global - All services suspended.
Bhutan FedEx/TNT - All services suspended.
Bolivia Landmark Global - All services suspended.
Brunei Landmark Global - All services suspended.
Burma Landmark Global - All services suspended.
Canada Landmark Global - Currently experiencing 3-5 days delays.
Cape Verde FedEx/TNT - All services suspended.
Cayman Islands Landmark Global - All services suspended.
Central African Republic Landmark Global - All services suspended.
Chile Landmark Global - All services suspended.
China All import services - China are placing restrictions on PPE and medical equipment leaving the country. We are therefore unable to accept orders for imports from China containing these items.
Columbia Landmark Global - All services suspended.
Costa Rica Landmark Global - All services suspended.
Dominican Republic Landmark Global - All services suspended.
East Timor FedEx - All services suspended.
Ecuador Landmark Global - All services suspended.
El Salvador Landmark Global - All services suspended.
Equatorial Guinea TNT - All services suspended.
Eritrea FedEx/TNT - All services suspended.
Gambia FedEx/Landmark Global/TNT - All services suspended.
Guadeloupe Landmark Global - All services suspended.
Guyana Landmark Global - All services suspended.
Haiti Landmark Global - All services suspended.
Hong Kong Landmark Global - All services suspended.
India Landmark Global - All services suspended.
Israel Parcelforce - All services suspended.
Jamaica Landmark Global - All services suspended.
Kiribati TNT - All services suspended.
Laos FedEx/Landmark Global/TNT - All services suspended.
Lesotho FedEx/Landmark Global/TNT - All services suspended.
Liberia FedEx/Landmark Global/TNT - All services suspended.
Mali Landmark Global - All services suspended.
Martinique Landmark Global - All services suspended.
Mauritius FedEx/Landmark Global - All services suspended.
Micronesia FedEx - All services suspended.
Mongolia Landmark Global/FedEx/TNT - All services suspended.
Morocco Landmark Global - All services suspended.
Myanmar Landmark Global - All services suspended.
New Zealand DPD/FedEx/TNT - All services suspended.
Nicaragua Landmark Global - All services suspended.
Oman Landmark Global - All services suspended.
Paraguay Landmark Global - All services suspended.
Peru Landmark Global - All services suspended.
Puerto Rico Landmark Global - All services suspended.
Reunion Island Landmark Global - All services suspended.
Saudi Arabia DPD - No deliveries to the following areas: Shrabyat, Bani Zafer, Aljomaa, Bani Khadrah, Al Atheer.
Landmark Global - All services suspended.
Serbia Landmark Global - All services suspended.
Seychelles FedEx/Landmark Global/TNT - All services suspended.
Sierra Leone Landmark Global/TNT - All services suspended.
Tuvalu TNT - All services suspended.
Uruguay Landmark Global - All services suspended.