Updated 13th January 2022 - 12:16

Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.

Public Health England (PHE) have advised that people receiving parcels and packages are not at risk of contracting Covid-19, in fact it is safer to stay at home and accept a delivery rather than visit the shops. With this in mind all of our couriers are prioritising the health and welfare of both staff and customers by taking sensible precautions to reduce the spread of Covid-19 whilst minimising service disruptions. Depots are reducing the amount of non essential staff by encouraging working from home where possible. Shifts are being staggered to reduce contact between staff and regular, thorough cleaning is taking place in depots and on vehicles.

To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

We are updating this page as and when we are provided with information from the carriers. This is an ever changing situation and we are working hard to keep you informed and up to date.

Summary

European Deliveries

Due to Brexit there are some changes to how we ship to Europe this has led to delays at Customs checkpoints in Europe. Thank you for your patience as we navigate through these unprecedented times.

Parcelforce are experiencing significant delays to all European destinations. This is due to customs and unfortunately outside of our control.

UK Deliveries

As the UK prepares to enter the second lockdown, please check that businesses are open and accepting deliveries before booking to avoid returns or delays.

Currently there are no major disruptions or delays to standard UK deliveries.
To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our UK delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

DPD in order to maintain their high service levels DPD are temporarily removing the by 10.30 and by 12pm UK delivery options. All other DPD services are available.

Hermes have suspended their signature option on all deliveries as all shipments are being delivered contact free until further notice.

UPS have suspended their money back guarantee on all services, whilst UPS will endeavour to deliver all packages on the appropriate working day there is no longer a refund for any late deliveries. UPS have also relaxed their timed delivery windows:

• UPS Express by 10:30am is now by 12pm
• UPS Express Saver by 12pm is now by 2pm

Rest of World Deliveries

Following developments regarding the recent COVID-19 outbreak, all countries are taking additional precautions to maintain the health of their citizens. Flight cancellations and tighter border controls are resulting in delays to most destinations.

Many countries are shutting non essential shops and businesses so please check that your customers are open to accept parcels before posting.

European Delays & Suspensions

Country	Affected Postal Code / Area
Armenia	Landmark Global - All services suspended.
Austria	DPD Classic- currently experiencing a 1 working day delay to deliveries. Landmark Global- currently experiencing a 4 working day delay to deliveries.
Belgium	DPD Classic- currently experiencing a 1 working day delay to deliveries. Hermes - currently experiencing a 2 working day delay to deliveries.
Bulgaria	DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Croatia	DPD Classic- currently experiencing a 1 working day delay to deliveries.
Czech Republic	DPD Classic- currently experiencing a 3 working day delay to deliveries.
Finland	DPD Classic- currently experiencing a 1 working day delay to deliveries.
France	DPD Classic- currently experiencing a 1 working day delay to deliveries. Hermes - currently experiencing a 1 working day delay to deliveries. Landmark Global - All services suspended.
Germany	DPD Classic- currently experiencing a 1 working day delay to deliveries.
Greece	DPD Classic- currently experiencing a 2 working day delay to deliveries. Landmark Global - currently experiencing delays to deliveries.
Hungary	DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Ireland	DPD Classic- currently experiencing a 1 working day delay to deliveries.
Italy	DPD Classic- currently experiencing a 1 working day delay to deliveries. Landmark Global - currently experiencing delays to deliveries.
Latvia	DPD Classic - currently experiencing a 2 working day delay to deliveries. Landmark Global - currently experiencing delays to deliveries.
Lithuania	DPD Classic - currently experiencing a 2 working day delay to deliveries. Landmark Global - currently experiencing delays to deliveries.
Luxembourg	DPD Classic- currently experiencing a 1 working day delay to deliveries.
Malta	DPD Air - currently experiencing a 3 working day delay to deliveries. Landmark Global - currently experiencing delays to deliveries.
Netherlands	DPD Classic- currently experiencing a 1 working day delay to deliveries.
Norway	DPD Air- currently experiencing a 1 working day delay to deliveries.
Poland	DPD Classic- currently experiencing a 1 working day delay to deliveries.
Portugal	DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Romania	DPD Classic- currently experiencing a 2 working day delay to deliveries.
Slovakia	DPD Classic- currently experiencing a 1-2 working day delay to deliveries. Hermes - currently experiencing a 1-2 working day delay to deliveries. Landmark Global - currently experiencing delays to deliveries.
Slovenia	DPD Classic- currently experiencing a 1-2 working day delay to deliveries.
Spain	DPD Classic- currently experiencing a 1 working day delay to deliveries.

Worldwide Delays & Suspensions

Country	Affected Postal Code / Area
American Samoa	FedEx/TNT - All services suspended.
Angola	Landmark Global - All services suspended.
Antigua & Barbuda	Landmark Global - All services suspended.
Anguilla	Landmark Global - All services suspended.
Australia	DPD Air Classic/Express- currently experiencing a 2-3 working day delay to deliveries. FedEx/TNT - All services suspended. Landmark - currently experiencing a 9 working day delay to deliveries.
Bahrain	Landmark Global - All services suspended.
Belize	Landmark Global - All services suspended.
Bermuda	Landmark Global - All services suspended.
Bolivia	Landmark Global - All services suspended.
Brunei	Landmark Global - All services suspended.
Burma	Landmark Global - All services suspended.
Canada	DPD Air Classic/Express - Currently experiencing 1 working day delay. Landmark Global - Currently experiencing 10 day delays.
Cayman Islands	Landmark Global - All services suspended.
Central African Republic	Landmark Global - All services suspended.
Chile	Landmark Global - All services suspended.
China	All import services - China are placing restrictions on PPE and medical equipment leaving the country. We are therefore unable to accept orders for imports from China containing these items. DPD Air Express - Currently experiencing 1-3 working day delays.
Cyprus	DPD Air - Currently experiencing 1 working day delay.
East Timor	FedEx - All services suspended.
Ecuador	Landmark Global - All services suspended.
Gambia	Landmark Global - All services suspended.
Ghana	Landmark Global - All services suspended.
Guadeloupe	Landmark Global - All services suspended.
Guyana	Landmark Global - All services suspended.
Haiti	Landmark Global - All services suspended.
Hong Kong	All services - Currently experiencing severe delays.
India	DPD Air Classic/Express - Currently experiencing 2-3 working day delay.
Israel	DPD Air Classic/Express - Currently experiencing 1 working day delay. Parcelforce - All services suspended.
Japan	DPD Air - Currently experiencing 2-3 working day delay.
Jordan	DPD Air - Currently experiencing 1 working day delay.
Kazakhstan	Landmark Global - All services suspended.
Kiribati	TNT - All services suspended.
Kuwait	DPD Air - Currently experiencing 3-4 working day delay.
Laos	FedEx/TNT - Currently experiencing 5 day delays. Landmark Global - All services suspended.
Lesotho	Landmark Global - All services suspended.
Liberia	Landmark Global - All services suspended.
Malaysia	DPD Air - Currently experiencing 3-4 working day delay.
Martinique	Landmark Global - All services suspended.
Mauritius	Landmark Global - All services suspended.
Micronesia	FedEx - Currently experiencing 4 day delay.
Mongolia	Landmark Global - All services suspended.
Morocco	DPD Air - Currently experiencing 1-2 working day delay.
Myanmar	Landmark Global - All services suspended.
New Zealand	FedEx/TNT - All services suspended.
Oman	DPD Air - Currently experiencing 1-2 working day delay.
Qatar	DPD Air - Currently experiencing 2-3 working day delay.
Reunion Island	Landmark Global - All services suspended.
Saudi Arabia	DPD Air- Currently experiencing 1 working day delay.
Sierra Leone	Landmark Global - All services suspended.
Singapore	DPD Air- Currently experiencing 2-3 working day delay.
South Africa	DPD Air- Currently experiencing 2-3 working day delay.
South Korea	DPD Air- Currently experiencing 1-2 working day delay.
Taiwan	DPD Air- Currently experiencing 1-2 working day delay.
Thailand	DPD Air- Currently experiencing 2-3 working day delay.
Trinidad & Tobago	Landmark Global - All services suspended.
Tuvalu	TNT - All services suspended.
Uganda	Landmark Global - All services suspended.