Updated 19th February 2021 - 09:59

Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.

Public Health England (PHE) have advised that people receiving parcels and packages are not at risk of contracting Covid-19, in fact it is safer to stay at home and accept a delivery rather than visit the shops. With this in mind all of our couriers are prioritising the health and welfare of both staff and customers by taking sensible precautions to reduce the spread of Covid-19 whilst minimising service disruptions. Depots are reducing the amount of non essential staff by encouraging working from home where possible. Shifts are being staggered to reduce contact between staff and regular, thorough cleaning is taking place in depots and on vehicles.

We are updating this page as and when we are provided with information from the carriers. This is an ever changing situation and we are working hard to keep you informed and up to date.

Summary

European Deliveries

Due to Brexit there are some changes to how we ship to Europe this has led to delays at Customs checkpoints in Europe. Thank you for your patience as we navigate through these unprecedented times.

Parcelforce are experiencing significant delays to all European destinations. This is due to customs and unfortunately outside of our control.

UK Deliveries

As the UK prepares to enter the second lockdown, please check that businesses are open and accepting deliveries before booking to avoid returns or delays.

Currently there are no major disruptions or delays to standard UK deliveries.
To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our UK delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

DPD in order to maintain their high service levels DPD are temporarily removing the by 10.30 and by 12pm UK delivery options. All other DPD services are available.

Hermes have suspended their signature option on all deliveries as all shipments are being delivered contact free until further notice.

UPS have temporarily suspended their International Services whilst they resolve the back log of parcels. As soon as the service is available we will switch this back on.

UPS have suspended their money back guarantee on all services, whilst UPS will endeavour to deliver all packages on the appropriate working day there is no longer a refund for any late deliveries. UPS have also relaxed their timed delivery windows:

• UPS Express by 10:30am is now by 12pm
• UPS Express Saver by 12pm is now by 2pm

Rest of World Deliveries

Following developments regarding the recent COVID-19 outbreak, all countries are taking additional precautions to maintain the health of their citizens. Flight cancellations and tighter border controls are resulting in delays to most destinations.

Many countries are shutting non essential shops and businesses so please check that your customers are open to accept parcels before posting.

European Delays & Suspensions

Country	Affected Postal Code / Area
Armenia	Landmark Global - All services suspended.
France	Landmark Global - All services suspended.
Ireland	Hermes - currently experiencing a 5-7 day delay to deliveries.

Worldwide Delays & Suspensions

Country	Affected Postal Code / Area
American Samoa	FedEx/TNT - All services suspended.
Angola	Landmark Global - All services suspended.
Antigua & Barbuda	Landmark Global - All services suspended.
Anguilla	Landmark Global - All services suspended.
Aruba	Landmark Global - All services suspended.
Australia	FedEx/TNT - All services suspended.
Bahamas	Landmark Global - All services suspended.
Belize	Landmark Global - All services suspended.
Bermuda	Landmark Global - All services suspended.
Bhutan	FedEx/TNT - All services suspended.
Bolivia	Landmark Global - All services suspended.
Brunei	Landmark Global - All services suspended.
Burma	Landmark Global - All services suspended.
Canada	Landmark Global - Currently experiencing 10 days delays.
Cape Verde	FedEx/TNT - All services suspended.
Cayman Islands	Landmark Global - All services suspended.
Central African Republic	Landmark Global - All services suspended.
Chile	Landmark Global - All services suspended.
China	All import services - China are placing restrictions on PPE and medical equipment leaving the country. We are therefore unable to accept orders for imports from China containing these items.
Columbia	Landmark Global - All services suspended.
Costa Rica	Landmark Global - All services suspended.
Dominican Republic	Landmark Global - All services suspended.
East Timor	FedEx - All services suspended.
Ecuador	Landmark Global - All services suspended.
El Salvador	Landmark Global - All services suspended.
Equatorial Guinea	TNT - All services suspended.
Eritrea	FedEx/TNT - All services suspended.
Gambia	FedEx/Landmark Global/TNT - All services suspended.
Guadeloupe	Landmark Global - All services suspended.
Guyana	Landmark Global - All services suspended.
Haiti	Landmark Global - All services suspended.
Israel	Parcelforce - All services suspended.
Jamaica	Landmark Global - All services suspended.
Kiribati	TNT - All services suspended.
Laos	FedEx/Landmark Global/TNT - All services suspended.
Lesotho	FedEx/Landmark Global/TNT - All services suspended.
Liberia	FedEx/Landmark Global/TNT - All services suspended.
Martinique	Landmark Global - All services suspended.
Mauritius	FedEx/Landmark Global - All services suspended.
Micronesia	FedEx - All services suspended.
Mongolia	Landmark Global/FedEx/TNT - All services suspended.
Myanmar	Landmark Global - All services suspended.
New Zealand	DPD/FedEx/TNT - All services suspended.
Nicaragua	Landmark Global - All services suspended.
Oman	Landmark Global - All services suspended.
Panama	Landmark Global - All services suspended.
Paraguay	Landmark Global - All services suspended.
Reunion Island	Landmark Global - All services suspended.
Saudi Arabia	DPD - No deliveries to the following areas: Shrabyat, Bani Zafer, Aljomaa, Bani Khadrah, Al Atheer.
Seychelles	FedEx/TNT - All services suspended.
Sierra Leone	Landmark Global/TNT - All services suspended.
Trinidad & Tobago	Landmark Global - All services suspended.
Tuvalu	TNT - All services suspended.
Uruguay	Landmark Global - All services suspended.