Updated 22nd September 2020 - 16:11


Following developments regarding the recent COVID-19 outbreak, delivery networks have been experiencing delays to a number of destinations. Actions taken by countries to lockdown borders and reduce movement of people is set to affect transit times and delivery options. Our latest updates are outlined below.

Public Health England (PHE) have advised that people receiving parcels and packages are not at risk of contracting Covid-19, in fact it is safer to stay at home and accept a delivery rather than visit the shops. With this in mind all of our couriers are prioritising the health and welfare of both staff and customers by taking sensible precautions to reduce the spread of Covid-19 whilst minimising service disruptions. Depots are reducing the amount of non essential staff by encouraging working from home where possible. Shifts are being staggered to reduce contact between staff and regular, thorough cleaning is taking place in depots and on vehicles.

We are updating this page as and when we are provided with information from the carriers. This is an ever changing situation and we are working hard to keep you informed and up to date.


Summary

UK Deliveries

Currently there are no major disruptions or delays to standard UK deliveries.
To further reduce the spread of Covid-19 and minimise contact between drivers and customers all of our UK delivery services no longer require a signature upon delivery. The drivers will confirm the recipients identity and will sign the parcel as delivered on their behalf.

UPS have suspended their money back guarantee on all services, whilst UPS will endeavour to deliver all packages on the appropriate working day there is no longer a refund for any late deliveries. UPS have also relaxed their timed delivery windows:

  • UPS Express by 10:30am is now by 12pm
  • UPS Express Saver by 12pm is now by 2pm

Europe & Rest of World Deliveries

Following developments regarding the recent COVID-19 outbreak, all countries are taking additional precautions to maintain the health of their citizens. Flight cancellations and tighter border controls are resulting in delays to most destinations.

Many countries are shutting non essential shops and businesses so please check that your customers are open to accept parcels before posting.


European Delays & Suspensions

Country Affected Postal Code / Area
Armenia Landmark Global - All services suspended.
Ireland Hermes - currently experiencing a 2 day delay to deliveries.

Worldwide Delays & Suspensions

Country Affected Postal Code / Area
American Samoa FedEx/TNT - All services suspended.
Antigua & Barbuda Landmark Global - All services suspended.
Anguilla Landmark Global - All services suspended.
Argentina Landmark Global - All services suspended.
Australia DPD/FedEx/TNT - All services suspended.
Bahamas Landmark Global - All services suspended.
Belize Landmark Global - All services suspended.
Bhutan FedEx/TNT - All services suspended.
Bolivia Landmark Global - All services suspended.
Brunei Landmark Global - All services suspended.
Burma Landmark Global - All services suspended.
Cape Verde FedEx/TNT - All services suspended.
Cayman Islands Landmark Global - All services suspended.
Central African Republic Landmark Global - All services suspended.
China All import services - China are placing restrictions on PPE and medical equipment leaving the country. We are therefore unable to accept orders for imports from China containing these items.
Columbia Landmark Global - All services suspended.
Dominican Republic Landmark Global - All services suspended.
East Timor FedEx - All services suspended.
Ecuador Landmark Global - All services suspended.
Equatorial Guinea TNT - All services suspended.
Eritrea FedEx/TNT - All services suspended.
Fiji Landmark Global - All services suspended.
Gambia FedEx/Landmark Global/TNT - All services suspended.
Guadeloupe Landmark Global - All services suspended.
Guyana Landmark Global - All services suspended.
Haiti Landmark Global - All services suspended.
Israel DPD - No deliveries to the city of Bnei Brak.
Parcelforce - All services suspended.
Kiribati TNT - All services suspended.
Kuwait DPD - No deliveries to: Mahboula, Jleeb Alshyoukh, Farwanlya, Khaitan, Hawally, Maldan
Laos FedEx/Landmark Global/TNT - All services suspended.
Lesotho FedEx/Landmark Global/TNT - All services suspended.
Liberia FedEx/Landmark Global/TNT - All services suspended.
Martinique Landmark Global - All services suspended.
Mauritius FedEx/Landmark Global - All services suspended.
Micronesia FedEx - All services suspended.
Mongolia Landmark Global/FedEx/TNT - All services suspended.
Myanmar Landmark Global - All services suspended.
Nepal Landmark Global - All services suspended.
New Zealand DPD/FedEx/Landmark Global/TNT - All services suspended.
Nicaragua Landmark Global - All services suspended.
Paraguay Landmark Global - All services suspended.
Peru Landmark Global - All services suspended.
Puerto Rico Landmark Global - All services suspended.
Reunion Island Landmark Global - All services suspended.
Saudi Arabia DPD - No deliveries to the following areas: Shrabyat, Bani Zafer, Aljomaa, Bani Khadrah, Al Atheer.
Seychelles FedEx/TNT - All services suspended.
Sierra Leone Landmark Global/TNT - All services suspended.
Tuvalu TNT - All services suspended.
Uruguay Landmark Global - All services suspended.