At Interparcel, we see ourselves as more than an online courier services broker. We keep customer satisfaction at the heart of everything we do and make it easy for our customers to speak to an actual human being if they require support.
While our competitors may issue automated responses or hide their online chat facility deep within their websites, we believe in changing the narrative. Our UK-based call centre is open seven days a week to assist with all customer support services. The team is contactable from 8:30 am to 8 pm Monday to Friday and 9 am to 1 pm on Saturdays, Sundays and Bank Holidays.
If you want to learn more about our customer service and how you can get in touch, keep reading!
How do I contact Interparcel?
If you need assistance, we offer several options for customer support to suit your needs. Please make sure you have your booking reference or order number on hand.
Phone us (Yes – really!)
Unlike others in the industry who don’t have a telephone line, you can chat with an Interparcel advisor over the telephone. We monitor customer calls to ensure enquiries are carried out efficiently and pleasantly, and help to assist with ongoing training programs. Our local rate number is 0333 3000 700.
Live Chat
You can contact us online via Live Chat if you prefer not to use the phone. You can access our Live Chat by visiting our website and starting a chat with us in real-time. One of our representatives will be able to assist with your query.
Email us
If you want to make an initial enquiry, email is a popular contact method. Email us at help@interparcel.com, and we will aim to respond within 24 hours.
Write to us
It’s not the quickest method, but you can write to us. Our address is:
Computacentre House, Gatwick Road, Crawley, West Sussex, RH10 9RD
We are also active across various social media platforms, including Facebook, Twitter, Instagram and LinkedIn, if you prefer to message us directly on any of these platforms.
Can you trust Interparcel?
We invite every customer and receiver to leave feedback on their experience with us through TrustPilot, review.io and Google Business. We are proud that our current review scores are higher than our competitors, which is a testament to our commitment to customer support.
- Google Business – 4.2 / 5.0
- Reviews.io – 4.5 / 5.0
- Trustpilot – 4.1 / 5.0
Disclaimer: Scores were correct at the time of publication.
We actively respond to feedback to further assist and resolve issues. This is vital to improving and growing our service offering and customer interactions.
Other ways we can help outside of customer support hours:
Before you get in touch, it’s worth checking our website, as we might have already answered your question. We have lots of information available via:
- Blog: informative and new content posted several times a week, from shipping advice to industry news
- Download Documents: redownload and print your shipping labels and documents
- Drop Off Locator: discover where your nearest drop-off location is using our simple tool
- Knowledge Base: search for articles on common questions and answers
- Our Couriers: view a list of our courier partners and all the services they offer, all in one place
- Prohibited and Restricted Items: check if your item can be safely shipped with us
- YouTube Videos: watch integration tutorials for most of our eCommerce platforms
How do I track my parcel with Interparcel?
We know it’s essential to know where your parcel is at every step of its journey. You can self-track your package at any time on the Interparcel website. All you need is your tracking number.
Your unique tracking number will start with GB followed by ten digits, e.g., GB1234567890. The reference number is in your order history or the booking confirmation email.
Putting customers first is the ‘Interparcel Difference.’
As you can see, our people-first approach to customer service helps make parcel delivery easy for everyone, whether you’re an individual shipper or a small business. If things go wrong, you can be confident in us that we will put you back on the right track.
Get a quote for your parcel today and benefit from a simple booking system, discounted prices and award-nominated customer service.
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