Knowledge Base
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You'll find answers to many of your questions here.
What is an HS Code?
From the 1st January 2021 it is mandatory for all goods going into Europe to have an HS code listed on the customs invoice.
We offer a handy look up tool and most commonly sent items to make this quick and easy for shippers.
We recommend entering an HS code for your products travelling outside the UK to speed up the customs clearance process.
Will I have to pay customs charges when I send a package?
In category International Orders
This is unpredictable and is at the discretion of the customs in the destination country.If they do impose charges, the recipient will be contacted by the customs directly and we cannot get involved …
In category International Orders
An accurate description and reason for Export must be entered on The Customs invoice. If customs find different items than declared or an incorrect reason for export stated (such as Gift when …
In category International Orders
In the UK, an EORI number is assigned to importers and exporters by HMRC, and is used in the process of customs entry declarations and customs clearance for both import and export shipments …
In category International Orders
Harmonized System (HS) Codes is a standardized numerical method of classifying traded products. It is used by customs authorities around the world to identify products when assessing duties …
In category International Orders
An IOSS number is a unique identification number. If you decide to use IOSS, you must declare your unique IOSS number on the Customs invoice when booking with us.
In category International Orders
Shippers do not have to register for IOSS, however extra administration will be required upon import of the parcel and the customer will have to pay additional fees. If using IOSS the charge is the …
What is the Import One-Stop Shop? (IOSS)
In category International Orders
The IOSS is an electronic portal designed for businesses to use in order to meet their VAT e-commerce obligations on distance sales of imported goods. The IOSS will allow companies to report and pay …
What does the €150 (£130) limit mean?
In category International Orders
Goods shipped in a single package with a total of €150 (£135) refers to the price of the goods themselves and excludes any insurance or transport cost.
What are the July 2021 VAT changes?
In category International Orders
The EU is updating its VAT system for goods imported from outside the EU. As the UK is no longer part of the EU, British-based eCommerce companies who sell across the EU will be affected.
Where can I find an IOSS intermediary?
In category International Orders
There are lots of intermediaries you can use depending on how many IOSS eligible shipments you send to the EU each year. We recommend you do careful research to find the one that suits your business. …
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