Knowledge Base

Search our knowledge base or browse the articles.
You'll find answers to many of your questions here.

How will I get my damaged item back?

The damaged item must not be moved until the claim is completed as this will invalidate the claim.If the claim is paid out in full, the item will not be returned. If repair costs are paid the item will be delivered back to you if you wish.
Helpful Not Helpful
9 results for "Damage and claims"

Do I sign for my goods if they are damaged?

In category Damage and Claims

If the goods are damaged, please sign to accept but note that the goods are damaged. If you sign for the goods in 'Good Condition' you will not be able to process a claim.

Do I need to keep the packaging?

In category Damage and Claims

If the goods are damaged, packaging must be kept in case the goods need inspecting with the packaging.If the packaging is not kept this could invalidate your claim.

What do I need to start a claim?

In category Damage and Claims

In order to process a claim the following are needed: Photograph of the item, Photograph and description of the packaging, An invoice showing the value of the consignment

Who can start a claim?

In category Damage and Claims

Only the person that placed the order can start a claim and only the person who placed the order will be paid out.

How much time do I have to submit a loss or damage claim?

In category Damage and Claims

All claims must be received within 28 days of the date of booking. We will not be able to process claims received after this date.

How long will my claim take?

In category Damage and Claims

The industry standard to resolve a claim is 8-12 weeks. Interparcel aim to conclude any claim received within 28 working days.

How will I get my damaged item back?

In category Damage and Claims

The damaged item must not be moved until the claim is completed as this will invalidate the claim.If the claim is paid out in full, the item will not be returned. If repair costs are paid the item …

How much can I claim for?

In category Damage and Claims

Every service has a limited amount of inclusive cover. You can add on additional cover (enhanced cover) to top up the covered value of your shipment. Enhanced cover is charged at 4% of the balance to …

I have inclusive transit cover, but my shipment is worth more, what do I do?

In category Damage and Claims

You can add additional cover to your shipment (enhanced cover) so that the full value can be claimed back in the rare event of damage or loss.Enhanced cover is charged at 4% of the value …