Sending parcels can sometimes be accompanied by unexpected surcharges, which can be frustrating and costly if you make errors during the quoting or packaging stages. Thankfully, these are avoidable if you ensure you follow our comprehensive guide covering the most common issues and how to prevent them.
Incorrect Packaging and Manual Handling Surcharges
Incorrect packaging is a frequent cause of manual handling surcharges. Here’s how to ensure your parcels are packaged correctly:
1. Use Cardboard Boxes:
Always use sturdy cardboard boxes for your parcels. Avoid using shrink wrap or excessive tape, as these materials can complicate the sorting process and lead to additional charges.
2. Use the Proper Tube Packaging:
If you're shipping posters or similar items, use triangular or square tubes instead of round ones. Round tubes can cause issues on conveyor belts, leading to manual handling and potential surcharges.
3. Internal Use of Bubble Wrap:
Bubble wrap should only be used inside the box to protect the contents. Do not use bubble wrap as an external packaging material, as this can also lead to handling issues.
4. Use of 'Fragile' Tape:
The use of 'Fragile' tape on a parcel or delivery implies that additional care and handling is required due to the breakable nature of the contents, and as such this can attract manual handling charges.
5. Read the Interparcel Packaging Guide and watch our video:
We recently published our ultimate guide on how to package your parcels, which details the correct process to follow. Our video guide can be viewed below!
Accurate Shipment Declarations
Underdeclaring shipments is another common issue that can result in delays and extra fees. Follow these guidelines to ensure accurate declarations:
1. Measure Fully Packaged Items:
Always take measurements of your parcel after it is fully packaged. This includes the box and any internal packing materials. Incorrect dimensions can lead to surcharges.
2. Double-Check Measurements:
Ensure your measurements are precise. An incorrect declaration can result in your parcel being held up or additional charges being applied.
3. Read the Interparcel Guide:
We recently published a guide on how to measure and weigh your parcel correctly, including what happens if you underestimate either one! Follow the top tips in this guide to avoid surcharges.
Avoiding Return To Sender (RTS) Charges
Return To Sender (RTS) charges can occur for several reasons. Here’s how to prevent them:
1. Esure the Correct Delivery Address:
Ensure the delivery address provided at the time of booking is complete and accurate. Double-check for any errors before finalizing your booking to avoid your parcel being returned.
2. Accurate Declarations:
Provide correct and detailed descriptions of the contents of your shipments. Incorrect or incomplete declarations can lead to delays and additional charges. Make sure to read our recent blog on how to correctly complete a customs invoice.
3. Don't send Prohibited or Restricted Items:
Ensure you aren't sending any Prohibited or Restricted items prior to shipping (during the booking process you will be asked to confirm this). Failure to adhere to this could mean that your parcel is returned to sender (RTS) and subject to additional charges.
4. Track Your Shipments:
Always keep an eye on your shipments through the tracking system to ensure they are on their way to the correct destination. This can help you address any issues promptly.
Redelivery Charges for Same Day and Pallet Services
Redelivery charges can apply if collection or delivery has failed and it is not the fault of the courier. Here’s how to avoid these charges:
1. Ensure Availability:
Make sure that you or the recipient is available to collect or receive the parcel at the scheduled time. Missed collections or deliveries can result in additional charges for redelivery.
2. Clear Instructions:
Provide clear and accurate delivery instructions to the courier to avoid any confusion or missed deliveries.
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Waiting Charges for Same Day Deliveries
Waiting charges apply if the courier arrives and the goods aren’t ready on same-day services. To avoid these charges:
1. Be Prepared:
Ensure your parcel is ready for collection at the agreed-upon time. Delays can result in waiting charges being applied.
Conclusion
By following these tips, you can avoid the most common surcharges associated with sending parcels. Proper packaging, accurate declarations, correct addresses, and timely readiness for collection are key to ensuring a smooth and cost-effective shipping experience.
We are committed to helping you navigate the complexities of parcel sending and ensuring your parcels reach their destinations without unnecessary costs. If you have any questions or need further assistance, please don't hesitate to contact our support team.
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