Talk to the Interparcel parcel experts

Customer Service: The Interparcel Difference

16th September 2021, 9:09am in Shipping Advice by Amy Newham

At Interparcel, customer satisfaction is at the heart of all we do. Unlike other courier comparison sites, we don't hide behind screens and chatbots. Instead, we adopt a "people-first" attitude, making it easy for anyone to reach out to us whenever they need our help or support on their order or shipping process.

We have a real-life, UK based team of parcel experts on-hand, seven days a week, to suit our customer's busy schedules. Our support team is knowledgeable about all the courier services we offer, and we pride ourselves on delivering friendly, efficient and helpful support over the phone, live chat, contact form, or email. If you prefer the traditional approach- you can even write to us!

Our social media accounts are also a great place to talk to us. Our Facebook, Twitter, Instagram and LinkedIn accounts are regularly monitored, so if you prefer to tweet than email, we are here to help!

Website help section

Of course, if you prefer to do your own research, we have a range of accessible content on our website that should answer most of your questions. Our 'Help' section includes a range of great content, all just one click away!

  • Contact us: Whether you want to phone us, chat with us, email us, or write to us, you can find our details here
  • Knowledge base: Search our knowledge base or browse the articles of common queries to find answers to many of your questions
  • Handy guides: Our handy guides make sending a parcel or pallet even easier! Whether you need a reminder on how to package your parcel correctly or if you are unsure if you can send an item with a particular service- you will find out here
  • Blogs: We are constantly writing informative and engaging new content each week, from shipping advice to service updates which make for great reading during a lunch break or morning commute!
  • Our couriers: You can see our current list of carriers and all the services they offer to best suit your needs, all in one place
  • Drop off locator: If you don't want to wait in for a collection, find out where your nearest drop off location is using our handy tool
  • Prohibited and Restricted Items: Don't chance it; check it! If you are unsure if your item can be safely sent through our services, you can find out using our interactive checklist
  • Download documents: Don't worry if you have misplaced your receipt, shipping label or address label. You can redownload and print them by typing in your order number
Customer service care

We are always receiving feedback that our customer service team provide quick, helpful, and friendly support that helps us stand out from the crowd! You can see our most current feedback via our Trustpilot page.

As you can see, we are obsessive about customer service, so do get in touch! Don't settle for an automated response. If you want answers fast, Interparcel is here to help.

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