Knowledge Base

I need help on the website, what do I do?

In category General Advice

If you need any help at all on our site, please do contact us and we can talk you through it. We have a real-life, UK based team of parcel experts on-hand, seven days a week, to suit our …

What happens if my collection fails?

In category Collection

Occasionally there may be a reason a driver is unable to collect. It may also be the person at the collection address who missed the driver. Either way, when a collection fails, the sender will …

How can I contact Interparcel?

In category General Advice

At Interparcel, customer satisfaction is at the heart of all we do. Unlike other courier comparison sites, we don't hide behind screens and chatbots. Instead, we adopt a "people-first" attitude, …

Refused collection due to insufficient packaging - what next?

In category Collection

Your goods must be packaged securely so that they can be protected whilst they are travelling in the courier system. Once your goods are repackaged and ready for recollection, please email, …

What is the Interparcel phone number?

In category General Advice

The Interparcel phone number is 0333 3000 700 and is available: Monday - Friday : 8.30 am - 8.00 pm Saturday - Sunday : 9.00 am - 1.00 pm Alternatively, you can