Parcelforce Surcharges

This charge may apply if the collection driver attends but no one is available or there is nothing to collect. Interparcel must be notified by the day before collection if the order is to be cancelled.

This charge may apply when a parcel sent using a UK service cannot be delivered and is returned to the sender.

This charge may apply when a parcel sent using an international service cannot be delivered and is returned to the sender.

This charge may apply if a parcel exceeds any maximum limit for the Parcelforce Express 48 Large service.

Maximum weight - 30kg
Maximum length - 240cm
Maximum combined length and girth - 400cm

This charge may apply if a parcel exceeds the maximum weight or dimensions for another Parcelforce service.

Maximum weight - 30kg
Maximum length - 140cm
Maximum combined length and girth - 270cm

This charge may apply to items measuring between 110cm and 150cm, or when the second-largest dimension is more than 70cm.

Some smaller items measuring up to 110cm in length, or where the second-largest dimension is 70cm or less, may still need to be processed manually.

This charge may apply to items that cannot be processed through the automated system because of their packaging or shape.

This can include cylinders, irregular shapes, bags, sacks, buckets, tyres, liquids with uneven weight distribution, items under 3cm thick, excessive tape, shrink wrap, stretch wrap, fragile tape or external cable ties.