CitySprint Surcharges

A cancellation charge may apply if the item is too large to fit inside the CitySprint vehicle selected when booking.

• Check the vehicle dimensions and capacity before booking.
• Enter the correct size and weight for every item.
• Select a larger vehicle if the shipment is close to the stated vehicle limits.

Bike and Small Van bookings include free waiting time for the first 9 minutes and 59 seconds.

If the waiting time reaches 10 minutes, the customer will be charged 50p per minute for the entire waiting period, not only the time exceeding the free allowance.

Transit and LWB Van bookings include free waiting time for the first 14 minutes and 59 seconds.

If the waiting time reaches 15 minutes, the customer will be charged 50p per minute for the entire waiting period, not only the time exceeding the free allowance.

A surcharge may apply if the collection or delivery address is incomplete and the driver needs to contact somebody to locate the correct address.

Any delay caused by missing or incorrect address information may count towards the driver's chargeable waiting time.

Additional charges may apply if a parcel contains empty space that allows the contents to move during transit.

• Moving contents may make the parcel unstable or top-heavy.
• The parcel may fall from handling equipment.
• Additional handling may be required.