APC Surcharges

This applies if nobody is available and the APC collection driver is unable to collect the parcel.

• The full price of the original order will still be charged.
• The service cost will not be refunded.
• APC will not make another collection attempt.
• A new order will need to be booked if collection is still required.

If the original order is cancelled, any additional transit cover purchased for that order will be refunded.

This applies if the shipment's weight or dimensions are declared incorrectly when the order is booked.

• Any resulting courier charges will be passed to the sender.
• APC will also apply a £10 fine.

APC Liquid is only intended for parcels containing liquids. Additional charges may apply if a fragile item that does not contain liquid is booked using this service.

This may apply if the parcel contains empty space that allows the contents to move during transit.

• Moving contents may make the parcel unstable or top-heavy.
• The parcel may fall from the conveyor and require additional handling.
• Additional charges may apply alongside the courier fine.

This surcharge may apply if a parcel is:

• Not enclosed in a suitable outer box.
• Wrapped in cling film.
• Irregularly shaped.

The minimum charge applies to parcels weighing up to 20kg. A further 30p applies for each additional kilogram.

An APC order can only be cancelled and refunded if notice is provided by 5pm on the day before collection.

Orders cannot be cancelled and refunded on the scheduled collection day. The full service cost will still be incurred.