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APC Surcharges

No one likes to receive an unexpected surcharge, this is why it is so important to be accurate when weighing and measuring your parcel. If correct details are entered at the time of booking you shouldn’t receive any unexpected charges as this is already calculated into the price. It is also important to look at your packaging as this can sometimes incur extra charges.

Nothing To Collect

If you are not in and miss the collection driver, you will be charged the full price of the order (meaning you will not be refunded for the service).

Another collection attempt will not be made and you will need to rebook the order.

If the order if then cancelled, you will be refunded any additional transit cover that was purchased.

Mis-Declaring

If you mis-declare a shipment (either the weight and/or dimensions), any charges incurred will be passed to the sender, along with a £10 fine from the courier.

Packaging

If a shipment has been packaged with voids in the parcel and there is room for the items inside to move around, this could incur additional charges if the parcel is top heavy and falls off the conveyor. In addition to this, there will be a £10 fine from the courier.

Customs

If you're placing an international order, please ensure you complete the customs information accurately during the booking process.

If you choose to include your own invoice, all details — including contents, declared values, and shipping costs — must exactly match the information entered on our site.

Any discrepancies may result in delays or additional charges imposed by customs authorities.

Please note that the surcharges listed above are subject to change, and are correct at the time of publication. Charges could be levied in addtion that are not listed above.