Keeping Your Interparcel Account Secure

At Interparcel, protecting your data and keeping your account secure is one of our highest priorities. Alongside award-nominated customer service and reliable parcel delivery, we are committed to following best-practice standards for online security across our platform.

Upcoming mandatory password resets

Over the coming weeks, we will be introducing mandatory periodic password resets for Interparcel customer accounts. This is a proactive step designed to align with current industry recommendations for internet security and to ensure customer accounts remain well protected.

You may already be familiar with this approach, as many online services now require users to update their passwords on a regular basis.

Why are we doing this?

Regular password updates are widely regarded as a simple and effective way to strengthen account security. By prompting customers to refresh their passwords periodically, we can help reduce the risk of unauthorised access and ensure Interparcel continues to meet modern security expectations.

Looking ahead, we expect to carry out routine password resets approximately every six months as part of our ongoing commitment to account safety.

Our commitment to data security

Keeping your Interparcel account secure is a priority for us. Across the internet, stolen login details can sometimes be shared or sold on and re-used elsewhere , especially when the same password is used on more than one website.

By prompting periodic password changes, we reduce the risk of previously exposed credentials being used to access your account and help keep your information protected. This is one of several preventative steps we take to maintain strong security standards.

What you need to do

When you visit the site, you will be prompted to login, when you attempt this it'll state that you need to update your password and that a link will be sent via email. You then click on the link, set your new password and you're all done!

By prompting periodic password changes, we reduce the risk of previously exposed credentials being used to access your account and help keep your information protected. This is one of several preventative steps we take to maintain strong security standards.

The process is quick and straightforward, and you will be able to continue using Interparcel as normal as soon as it's set.

Add an extra layer of protection (2FA)

2FA is an optional extra layer of security. When you sign in, you’ll enter your password as normal, then you’ll be asked for a one-time code. That code comes from an authenticator app (like Google Authenticator or Authy) and that's it, you're logged in.

The system will ask for a new code once a month but it really is one of the simplest ways to keep your account safe and we really recommend that you enable 2FA in your account settings.

If you would like any assistance setting this up, please do get in touch with our Customer Service Team, we'd be happy to help.

Need help or have questions?

If you have any questions or need help with the password reset process, our Customer Service team is on hand to talk you through it and answer anything you’re unsure about. It’s quick and simple, and it helps keep your Interparcel account secure.