How to Send a Parcel

Step 1: Get a Quote

You will find our Shipping Calculator on our homepage or quote page. Select the Parcel or the Same Day tab if you need urgent local delivery.

Enter the following details to get your quote:

• Collection and Delivery: Enter the Country and the Suburb or Postcode for both the sender and the receiver. If you're logged in to your Interparcel account, you can save collection and delivery addresses here. To use them on our shipping calculator, just click the 'Person Icon' and choose the one you want to use.



• Weight: Enter the weight in kg (e.g., 500g should be entered as 0.5kg).
• Dimensions: Enter the Length, Width, and Height of the parcel in cm (e.g., 1m is 100cm).
• Multiple Parcels: If you are sending more than one item, click the + icon to add additional rows.

Once finished, click Get a Quote.

[TIP] To ensure your shipping quote is as accurate as possible, always measure your parcel after it has been cushioned and sealed, as packaging can alter its final size. We also recommend adding a small buffer to these dimensions to account for any slight shifts or compression during transit, helping you avoid unexpected additional fees.

If you want to learn how to pack your items safely and reduce the risk of damage, check out our guide on how to pack a parcel.

Parcel

Same Day

Pallet

FROM

POSTCODE

TO

POSTCODE

1234567891011121314151617181920 QTY

WEIGHT

LENGTH

WIDTH

HEIGHT

+Add Parcel −Remove Parcel

Get A Quote

After clicking Get a Quote, you will see a list of available services tailored to your delivery. Please note that prices are calculated based on the greater of the dead weight or the volumetric weight.

On this page you can:

• Sort results: Filter by Category, Cheapest Price, Fastest or Carrier.
• Save for later: Click Email the Quote to send these results to your inbox.
• Manage GST: Toggle the view to show prices including or excluding GST.

Understand the information from each service:

Before booking, check the specific details for each courier option:

• Collection: Displays the earliest date a courier can pick up your parcel.
• Estimated Delivery: Provides an approximate timeframe for when your parcel will arrive.
• Transit Warranty:
  • No Warranty Included: Transit cover cannot be purchased for this service.
  • $100 Incl. Warranty: The first $100 of your parcel's value is covered. You can purchase additional 'Enhanced Transit Warranty' in the next step if your item is worth more.
• Printer Needed: This tag indicates you must have access to a printer to print your shipping labels and attach them to your parcel.
• Prepay Duties & Taxes (International only): This allows you to pay customs fees upfront so your recipient doesn't have to pay them upon arrival. This is optional.
• Information Icon (i): Click this for a full service description. We highly recommend reading this to check for details like ATL (Authority to Leave) or B2B (Business to Business) requirements.

Once you’ve found the best fit for your needs, click Book to proceed.

Step 2: Enter Your Shipment Details

Once you have selected your service, please provide the following shipment details to proceed:

1. Account Details: Enter your email address and choose a password if you wish to create an account. Having an account provides better visibility and tracking for all your bookings. If you are already logged in, this step will be skipped automatically.



2. Sender Information: If you are booking as a guest, you will be prompted to enter your name, company name (if applicable), and phone number.



3. Address Details: Enter the full Collection and Delivery details. If an address is particularly long, please make use of both Address 1 and Address 2 fields.




4. Collection Date & Time: Select your preferred date and time slot for the courier to pick up your parcel.



5. Parcel Contents and Value: Provide a detailed description of what items are inside your parcel. Please review our Prohibited and Restricted Items List and tick the box to confirm you have read it. You must also declare the total value of the items.
   
   [TIP] Click on the ? icon for extra information or guidance.



6. Customs Invoice (International Only): This is a critical step for international shipping to ensure duties and taxes are calculated correctly. You will need to indicate your Tax Status, Reason for Export, ABN (for businesses only), and other identification numbers, such as EORI or IOSS (for businesses sending to Europe). You can add these to your settings within your Interparcel account so they will automatically apply to every shipment. For every item in the parcel, please provide:
   • Item Description: A specific description (e.g., '100% Cotton Men's T-shirt' rather than just 'Clothes').
   • HS Code: Click Find HS Code and search for your item to ensure it is classified correctly for the destination country.
   • Country of Manufacture
   • Quantity and Individual Value
   • Click Add another item if your parcel contains different types of goods.


7. Duties & Taxes (International Only): Decide how the customs charges should be handled:
   • The recipient will pay for any taxes and duties: The receiver is responsible for all charges. Please note: if the recipient refuses to pay, the parcel may be held, abandoned, or returned to you, with any outstanding costs and RTS (Return To Sender) fees billed to the sender.
   
   
   • I will pay now for any taxes and duties: Our system will calculate the estimated duties and taxes based on your description. You can click Show details for a full breakdown. These charges will be added to your total at checkout so the receiver has nothing to pay.
   
   
8. Notifications: Choose how you would like to receive tracking updates. You can opt for email or SMS notifications. Please note that SMS notifications incur a small additional fee.

Click Next to proceed to the final payment step.

Step 3: Process the Booking

On this page, you will see a summary of the shipments you have booked. If you wish to send more items, click Add another shipment and follow the previous steps again.

You also have the option to Delete all shipments or apply a discount by clicking Click here to add a promo code.

You can choose from the following payment methods:

• Credit/Debit Card: Enter your card details. Otherwise, if you have an account, you can store your card details here for faster checkout.
• Prepay: This is a balance-based option available to Interparcel account holders. You can top up your account on the Prepay page to streamline future bookings.
• PayPal: Select this option to pay securely via your PayPal account.

After selecting your payment method, you will need to read and accept our Terms of Use. Once the payment is processed, please stay on the page to access your shipping documents, which are required to send your shipment.

Step 4: Print and Attach Your Label

After completing your booking, you will be redirected to a confirmation page containing all the necessary shipping documents.

• Domestic Shipments: Print your shipping label and secure it firmly to your parcel. Please note: if you have booked a Same Day Express service, you do not need to attach any labels or documentation to the parcel, as the courier will manage this for you.
• International Shipments: Print your shipping label and three copies of the Commercial Invoice. Secure your label to the parcel, and place the three invoices into a clear pouch or envelope attached to the outside of the box. Depending on the destination and the items being sent, additional documentation may be required. We recommend researching the specific regulations of the destination country prior to ensure full compliance.

You will also receive a confirmation email containing all your shipping documentation and detailed instructions for your chosen service.

If you need help packaging your parcel, check out our guide here for simple, step-by-step instructions.