Zippd Surcharges

Check the vehicle size carefully and enter accurate item dimensions, weight, packaging and address details before booking. If the driver arrives and the items do not fit in the selected vehicle, a cancellation fee or other additional charge may apply.

Accurate item and vehicle details help prevent additional charges

Measure every item, select a vehicle with enough capacity and check access at the collection and delivery addresses. Waiting-time charges apply after 30 minutes, while cancellation charges depend on when the order is cancelled.

Surcharge guide

When additional charges may apply

The table below explains the most common Zippd surcharges, when they may be applied and the minimum charge involved.

Surcharge	When it may apply	Minimum charge (ex. VAT)
01 Car Waiting Time	This charge may apply when waiting time for a Zippd Car exceeds the first 30 minutes. The figure shown is a minimum hourly rate and may vary by order.	£15.00 Per Hour After 30 Minutes
02 Small Van Or SWB Waiting Time	This charge may apply when waiting time for a Small Van or Short Wheel Base Van exceeds the first 30 minutes. The figure shown is a minimum hourly rate and may vary by order.	£16.00 Per Hour After 30 Minutes
03 LWB Or XLWB Waiting Time	These charges may apply when waiting time for a Long Wheel Base or Extra Long Wheel Base Van exceeds the first 30 minutes. A higher rate applies to a two-person collection.	£16.00 Standard - Per Hour £25.00 Two-Person Collection - Per Hour
04 Luton Waiting Time	These charges may apply when waiting time for a Luton Van exceeds the first 30 minutes. A higher rate applies to a two-person collection.	£20.00 Standard - Per Hour £30.00 Two-Person Collection - Per Hour
05 Same-Day Cancellation	This charge may apply if an order is cancelled on the scheduled collection day but before the driver arrives. Cancelling by the day before collection will result in a full refund with no cancellation charge.	25% Of The Original Quoted Price
06 On-Site Cancellation	This charge applies if the order is cancelled when the driver is already at the collection address. No refund will be provided.	Full Quoted Price Per Order
07 Access Restrictions	Additional charges may apply if a smaller vehicle is required, or if an undisclosed access restriction delays or prevents the collection or delivery. Notify Interparcel in advance of any known local access issues.	Varies Based On Vehicle And Access

Cancellation timing:
Cancel by the day before collection to receive a full refund. Charges may apply for cancellations made on the collection day, with the full quoted price payable if the driver is already on site.

Please note:
These charges are minimum rates, correct at the time of publication and subject to change by order. Additional charges not listed on this page may also be applied where relevant. All charges for domestic deliveries are subject to VAT.

Zippd booking and packaging advice

Choose the correct vehicle and prepare each item securely before the collection driver arrives.

Choose The Correct Vehicle

Check the vehicle capacity against the dimensions and number of items. A cancellation charge may apply if the items do not fit in the vehicle selected when booking.

Fill Empty Space

Use suitable internal cushioning so the contents cannot move. Items with unfilled space may become unstable or top-heavy and could incur additional charges.

Customs information for international deliveries

When placing an international order, complete all customs information accurately during the booking process.

If you include your own commercial invoice, the contents, descriptions, declared values and shipping costs must exactly match the information entered on the Interparcel website. Any discrepancies could result in delays or additional charges from customs authorities.

If customs charges are billed to Interparcel, the original sender will be responsible for paying them.

Please see Section 12 of our Terms of Use for further information.

Compare delivery options

Popular Zippd services

Compare a selection of Zippd vehicle and delivery services available through Interparcel.

Zippd Car

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Zippd Small Van

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Zippd SWB Van

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Zippd LWB

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Zippd XLWB

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from £78.00 + VAT

Zippd Luton

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from £84.00 + VAT