Evri Surcharges

The courier may reweigh and remeasure a parcel during transit. An additional charge or return may result if the fully packaged parcel differs from the details entered when booking.

A parcel that exceeds the weight or dimensions allowed for the selected Evri service may be rejected, returned or subject to an additional charge.

Cylindrical or irregular parcels, loose wrapping, straps, handles, protruding parts and outer packaging made from materials other than corrugated cardboard may require manual handling or may not be accepted.

Empty space can allow contents to move and make a parcel unstable or top-heavy. Insufficient protection can also cause damage, delays, returns or additional handling.

An incomplete or incorrect delivery address, postcode, recipient name, email address or telephone number can cause a delay, correction or return.

A collection may fail if the parcel is not ready or nobody is available. A ParcelShop or Locker may be unable to accept a parcel if its label or QR code is unavailable, or if it does not meet the selected service requirements.

Sending prohibited or restricted items can lead to refusal, return, disposal, loss of transit cover or additional costs.

A parcel may be returned if delivery cannot be completed, the address is unsuitable or the recipient does not collect it within the time allowed. Return or other additional costs may apply.