01
Use Suitable Outer Packaging
Choose strong outer packaging that is suitable for the size, weight and contents of the shipment and can withstand normal transit handling.
DX Surcharges
Avoid unexpected delivery charges by checking your parcel's weight, dimensions, packaging and address details carefully before booking. If the information you enter is accurate, applicable standard charges will already be included in the price shown.
Accurate parcel details help prevent additional charges
Weigh your parcel accurately, measure every side, use suitable packaging and check the collection details before completing your booking. A surcharge may be applied if the parcel details are incorrect, the driver cannot collect the parcel or the packaging requires additional handling.
Surcharge guide
When additional charges may apply
The table below explains the most common DX surcharge, when it may be applied and the charge involved.
| Surcharge | When it may apply | Minimum charge (ex. VAT) |
|---|---|---|
|
01
Nothing To Collect
|
This charge applies if the collection driver attends but no one is available to hand over the parcel or there is nothing to collect. Another collection attempt will not be made and the order will need to be rebooked. If the order is then cancelled, any additional transit cover purchased will be refunded. |
Full Order Price
Per Missed Collection
|
Packaging:
If a parcel contains unfilled space that allows the contents to move,
it may become unstable or top-heavy and fall from the conveyor. This
could result in additional charges.
Please note:
These charges are correct at the time of publication and are subject
to change. Additional charges not listed on this page may also be
applied where relevant.
All charges for domestic parcels are subject to VAT.
DX packaging advice
A few simple packaging choices can help your parcel move safely through the DX courier network.
02
Fill Empty Space
Use appropriate internal cushioning to prevent the contents from moving. A parcel with unfilled space may become unstable or top-heavy and could incur an additional charge.
Customs information for international parcels
When placing an international order, complete all customs information accurately during the booking process.
If you include your own commercial invoice, the contents, descriptions, declared values and shipping costs must exactly match the information entered on the Interparcel website. Any discrepancies could result in delays or additional charges from customs authorities.
If customs charges are billed to Interparcel, the original parcel sender will be responsible for paying them.
Please see Section 12 of our Terms of Use for further information.
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Popular DX services
Compare a selection of DX delivery services available through Interparcel.
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