01
Use A Secure Box
All items must be enclosed in a sturdy box. Fill any empty space so the contents cannot move and the parcel remains stable while in transit.
DPD Local Surcharges
Avoid unexpected delivery charges by checking your parcel's weight, dimensions, packaging and address details carefully before booking. If the information you enter is accurate, applicable standard charges will already be included in the price shown.
Accurate parcel details help prevent additional charges
Weigh your parcel accurately, measure every side, use suitable boxed packaging and check the delivery address before completing your booking. A surcharge may be applied if the parcel details are incorrect, the address is changed after collection, the driver cannot collect the parcel or the packaging requires additional handling.
Surcharge guide
When additional charges may apply
The table below explains the most common DPD Local surcharges, when they may be applied and the minimum charge involved.
| Surcharge | When it may apply | Minimum charge (ex. VAT) |
|---|---|---|
|
01
Change Of Address - International
|
This charge may apply if a change of address is requested after an international parcel has already been collected. The surcharge is applied per parcel, not per order. It is the customer's responsibility to ensure the address is correct when booking. |
Full Parcel Delivery Rate
Per International Parcel
|
|
02
Change Of Address - UK
|
This charge may apply if a change of address is requested after a UK parcel has already been collected. The surcharge is applied per parcel, not per order. It is the customer's responsibility to ensure the address is correct when booking. |
Full Parcel Delivery Rate
Per UK Parcel
|
|
03
Nothing To Collect
|
This charge may apply if the collection driver attends but the parcel is unavailable or no one is present to hand it over. If the order is subsequently cancelled, the refund will be reduced by the Nothing To Collect charge. |
£8.00
Per Collection
|
|
04
Non Coms Handling
|
This charge may apply to parcels that are incompatible with DPD Local's automated sortation equipment. This is usually caused by the packaging. Items must be enclosed in a box. Parcels should not be covered in cling wrap or excessive tape. |
£7.25
Per Parcel
|
|
05
Oversized Or Overweight
|
This charge may apply to UK parcels that exceed the maximum weight or dimensions stated in the terms and conditions.
Maximum weight - 30kg |
£24.00
Per Parcel
|
Packaging:
If a parcel contains unfilled space that allows the contents to move,
it may become unstable or top-heavy and fall from the conveyor. This
could result in additional charges.
Please note:
These charges are correct at the time of publication and are subject
to change. Additional charges not listed on this page may also be
applied where relevant.
All charges for domestic parcels are subject to VAT.
DPD Local packaging advice
A few simple packaging choices can help your parcel move safely through DPD Local's automated network.
02
Avoid Excessive Tape And Cling Wrap
Secure the box properly without covering it in cling wrap or excessive tape. Incompatible packaging may require additional handling and incur a surcharge.
Customs information for international parcels
When placing an international order, complete all customs information accurately during the booking process.
If you include your own commercial invoice, the contents, descriptions, declared values and shipping costs must exactly match the information entered on the Interparcel website. Any discrepancies could result in delays or additional charges from customs authorities.
If customs charges are billed to Interparcel, the original parcel sender will be responsible for paying them. Please see Section 12 of our Terms of Use for further information.
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